We process orders within 1–3 business days (24–72 hours). Estimated delivery is then 5–12 business days depending on your location (occasionally up to 14 during busy periods).

Yes! Enjoy free shipping on all orders over $59. For orders below $59, the shipping cost is shown at checkout before you pay.

We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

Yes — once your order ships we'll email you a tracking link. You can also check the status anytime on our Track Order page.

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay. All options appear at checkout.

Absolutely. Our checkout is SSL-encrypted and processed through Shopify's secure, PCI-compliant system. We never see or store your full card details.

You can request a return within 30 days of receiving your order. Items must be unused, unwashed and in their original condition and packaging.

Please contact us within 7 days of delivery with photos of the item and packaging, and we'll make it right.

Once we receive and inspect your return, approved refunds are issued to your original payment method. Please allow your bank or card provider a few extra days to process it.

Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect — in which case we cover it.

Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once shipped, an order can no longer be changed.

Each product page includes sizing, specifications and photos. If you're unsure which option suits your pet, contact us and we'll gladly help.

Email support@petwagora.com or call +1 (713) 555-0186, Monday to Friday, 9:00 AM – 5:00 PM Central Time. You can also reach us via our Contact page.